Dear Customer,

Please note effective immediately, we will be using the following procedures with regards to returns. Our company policy on goods being returned for credit is as follows:

• · All goods returned are subject to 15% handling charge.
• · Goods cannot be accepted for return after 15 working days of delivery date.
• · All customers must e-mail a request for a Goods Return Note (GRN) to the office.
• · The GRN must be completed in full i.e. part numbers, quantities, reason for return and theoriginal invoice number of when the goods were supplied.
• · Goods marked as “ordered incorrectly” or “not required” by customer will not be taken back for credit.
• · All GRN’s must be posted/e-mailed back to WhelansWonders for approval.
• · All returns must be sent back by the customer – we will no longer arrange collection of returns.
• · Goods should be returned in their original packaging and in a re-saleable condition where possible.
• · Items which have been assembled cannot be returned.
• · Shipping cost are non refundable.
• · Goods returned without a GRN Note will not be credited and will be returned to the customer at their expense.
• · Sales Representatives are not authorised to collect returns under any circumstances.
• · All goods remain the property of Whelan’s Wonder’s until paid for in full.
• · We reserve the right to alter our prices at any time without prior notification.
• · A credit note will be raised within 10 days of the goods arriving in our premises assuring you our best possible attention at all times

Yours sincerely,

Dean Whelan